Hey, Akai! Where’s the EIE Pro Driver for OS X Mavericks?

Still No OS X Mavericks Driver for the EIE Pro

Last year, when Apple released OS X Mountain Lion, I posted about it. It took 2 weeks for them to get compatible drivers released. This year, with the release of OS X Mavericks, they’ve done it again.

Mavericks was released on October 22. As of this writing, I’ve been waiting 49 days for a driver. Of course, I learned my lesson from last year. I didn’t upgrade to Mavericks and have been waiting for an official driver.

A few weeks after Mavericks was released, a user on the GetSatisfaction forum figured out a work-around to install the driver in Mavericks. Apparently the problem is an issue with the package signature. Now I’m not a software developer, but from what I’ve heard this isn’t a huge problem to fix. As it is, the OS won’t install it.

So why the delay? Akai is short on answers. But one of the forum posters has done some digging and all the brands owned by their parent company InMusic (Akai, M-Audio, Alesis, Alto Professional, Ion, MixMeister, Numark, and Sonivox) are suffering driver lags. There’s only one customer support rep dealing with all the people complaining on the forum and he has no new information. They’ve left him to take the heat. The best he was able to do was refer people to the (unofficial and unsupported) work-around. The smart money says that all of InMusic’s departments are cheaply outsourced and strained.

Well, I got tired of waiting and decided to risk the work around. I uninstalled the driver, backed up, upgraded to Mavericks, and performed the driver work-around. It mostly works. I can monitor and record with the interface and the OS sees my external drives on the USB hub. However, the sound card can’t be used as a system sound output device. This is OK for me, but some may not like that compromise.

If you can live without system sound functionality, you can upgrade to Mavericks and use the workaround below.

Step 1: Download the latest driver from here.

Step 2: Unzip the driver and mount the enclosed DMG.

Step 3: Right-click on the “Akai EIE Pro 2.2..5.app” bundle and select “Show Package Contents”.

Step 4: Navigate to “/Contents/Resources/Akai EIE Pro_2.2.5.pkg” and run it.

Step 5: Follow the onscreen directions as usual.

I hope this helps someone. This is the last time I’m putting up with this. Focusrite just got a new customer.


Comments

Hey, Akai! Where’s the EIE Pro Driver for OS X Mavericks? — 2 Comments

  1. Alright I see what you’re saying, but bear with me as I’m not sure what to believe after poor Mr J. Sandeen shut down the thread…

    EIE pro is working JUST FINE for you, just not as your system soundcard?

    I’m on OSX 10.8.5, I use the EIE Pro ONLY in my DAW and it works *perfectly*. I have a feeling I should leave well enough alone and skip the Mavericks…

    That’s been an ABYSMAL example of customer support. I snapped-up the last MPC1000 in the city as soon as I heard AKAI were discontinuing all hardware and going the software/controller route. I want to put my money into things that will WORK ten or more years down the road. Any piece of hardware that requires a company to provide continued support as things evolve is inevitably doomed… I hear MPC Renaissance owners are going through a similar hassle with Mavericks.

    I suppose software sequencers/hardware interfaces are a different thing than hardware instruments/effects, but still – lesson learned, i’m glad it was not with something more expensive ie Renaissance/Machine/UAD powered plugins etc.

    • Sorry, for such a late reply. Somehow, I never got a comment notification.

      As of this date (2/27/2014) there is still no driver. I fear we’ll never get a signed, official driver for Mavericks (let alone future OS X updates).

      I followed the work around, and yes, in all my tests (Ableton Live, GarageBand, Logic, Audacity, Skype, Soundflower, and Reaper) I was able to select the sound card and input/output sound. It records as well as it did with official drivers under Mountain Lion. MIDI and the USB hub work as well.

      My impression of the situation is that very little has to change about the driver and it’s merely an issue of them “signing” the package so Mavericks allows the standard installer. I have no idea what is preventing them from doing that, but in the meantime the work-around works.

      The only bug, as you mentioned, is that it does not work as a system soundcard. It’s available to be selected, but it doesn’t output sound.

      So as long as you only use it for DAW or performance (soft-synth output), it should work fine.

      But I agree, the customer support we received and the treatment we got was unacceptable. This is the last AKAI product I’ll buy and won’t recommend them to friends/clients.

      Thanks for stopping by and good luck!

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